Please note that the official working days in Dokhan Store are from Sunday to Thursday. Fridays, Saturdays, holidays and official holidays are holidays for all Dokhan Store employees and shipping companies
Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easier for you because your convenience is our priority.
Dokhan Store delivers your orders through the company's fleet, and other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders in a timely manner for you.
Dokhan Store's delivery method is to deliver on the same day or on another day according to your geographical area, with the option for you to choose the time that suits you for delivery at any time during the day, week or even during the month
You can subscribe to have your selected products delivered periodically (daily, weekly or monthly).
The commodity must be requested at least four hours before the time to be obtained so that the delivery team can provide the commodity, taking into account the time of the request (that it should not be late) and Dokhan Store working hours, in addition to the fact that there are commodities that need more than this time to be processed and may reach a day or two. Several days, depending on the nature of the product
In case of urgent orders, please contact our customer service and we will do our best to assist you
Your signature on the invoice copy will be required to confirm your receipt of the products as indicated on the invoice. The order will be delivered to the address registered in the order, and the signature of any person present at this address is considered your receipt of the order
In the event that we reach the registered address and no one is present at this address, please contact the customer service to determine another time for delivery, and the company will not be responsible for any request that passes the 14 days from the first date of delivery of the order. Note that if you are not present at the agreed time for delivery twice, an additional delivery fee will be charged after that.
Delivery fees will be listed on the order completion page according to the country in which you are residing
- Dokhan Store provides a free delivery service for orders worth more than 50 dinars inside the State of Kuwait
To find out the shipping cost to other countries, please contact us via the following email
We offer daily delivery of orders until 1 am
Important information about delivery
Dokhan Store We guarantee the safety of the order from theft and damage from the moment it leaves the store until the moment of delivery. Dokhan Store is not responsible for the product after delivery
Shipped by Aramex and DHL to other countries
The guide uses the approximate delivery time starting from the moment the order is dispatched. Dokhan Store is not responsible for any delay that may occur due to the fees payment procedures by the applicant.
Adding a fee to the shipping cost of the order in the event that the place of delivery is located within a remote area
In the event that you wish to cancel your order and replace it, please go to the return policy page and follow the steps mentioned there
Please note that if your order has already been sent and you wish to cancel it, you must wait until it reaches you and then follow the return procedures